HELP.
SHOPPING INFORMATION, TERMS AND CONDITIONS.
Here you can find all important shopping information and our terms and conditions. If for some reason your are missing any information send us an email to info@norraoutdoor.com
GENERAL INFORMATION
Please carefully read these terms and conditions before using Norra’s Web Shop. By using our Web Shop and placing orders on the Web Shop, you agree to abide by the Terms and Conditions. A placement of an online order indicates your acceptance of these Terms & Conditions. This website is operated by Vindla Studios AB (tidigare Norra Outdoor AB), Organization number 559169-2651, hereon referred to as “Norra”, “we” and “us”. We reserves the full right to modify or alter these terms and conditions at any time.
We do our most to ensure that the information we provide to our customers regarding our products is as correct as possible. Nonetheless, we cannot be held liable for any printing/spelling errors or errors in images that may occur and prevent us from delivering in accordance with the information published on our web site www.norraoutdoor.com, our marketing material or other means.
We reserve the right to cancel your order or parts of your order if the product is out of stock or held for resale. If a product is out of stock, you will be notified and may also receive information at the same time of other products that we can offer as replacement. You will be given the option to accept our new offer with the changes we have specified, or to cancel your order.
We may change the prices of products listed on the site at any time and without any notice but such changes will not apply to products in respect of which you have been sent a dispatch confirmation.
Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all claims or disputes arising hereof and of using this website or shopping in the webshop shall be governed by Swedish Law. Any controversy, dispute or claim arising out of or in connection with these terms and conditions, or the breach thereof shall be determined by Swedish court.
PAYMENT
We are still working on our payment options for country's outside of the EU. If your country does not have an available payment option yet, please contact us at info@norraoutdoor.com, and we do our best to add your country. More countries will be added in the future.
We use Klarna as our payment solution. Klarna uses modern safeguards and security to protect your information and prevent unauthorised purchases.
You can reach Klarna at: https://www.klarna.com/se/kundservice/ or https://www.klarna.com/us/customer-service/
SHIPPING & DELIVERY
Shipping prices
Please enter your shipping address in our checkout to find your price. If your country is not available as an destination yet, please contact us at info@norraoutdoor.com, and we do our best to add your country. More countries will be added in the future.
Free shipping within Sweden and Eu on order value over 85 EUR. Order value below 85 EUR has a shipping cost of 5,5 EUR.
Shipping to Norway is 9,5 EUR.
Shipping to USA is 24 EUR.
Taxes and Duties
For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.
Delivery
All orders are processed and shipped on weekdays and within 3 days after the order has been placed. All orders to Swedish residents are shipped with DHL Service Point and are delivered to your closest service point, normally within 2-3 days. Orders from other countries are shipped with DHL Parcel Connect(delivered your closest service point) or UPS, normally within 5-6 days. Once your order has been processed a trackingnr will be emailed to you.
Unclaimed packages
If the package is not collected by you as the customer and receiver within 14 days it will be shipped back to us. We reserve the right to charge you, the customer, for all the costs incurred in such return plus an added handling fee of 250 SEK
RETURNS AND EXCHANGE
Wrong size or not happy with your Norra product? No worries, you can change it or return it. We accept returns made within 30 days of you receiving the product.
The products must be in the same unharmed and mint condition as when you received it, with all tags and labels.
Please follow bellow steps:
Register your return with us.
Swedish customers, please register your return here: www.norraoutdoor.se/retur
For international costumers, please register your return by sending and email to return@norraoutdoor.com
Repack the item.
Use the original bag or similar container, sign the “Incase of emergency” slip and place it inside the bag.
Send it back.
Swedish customer: please use the pre-paid DHL return shipping label to send it back to us. Simply attach the label to the bag and return it to the DHL service point.
Costumers outside Sweden: you are responsible to pay for the return freight and that the goods arrives safety back at our office. We highly recommend to use a trackable shipping service and clearly mark the package with “RETURNED GOODS”.
Exchanges
The absolute easiest and fastest way to change size is to place a new order on the new size on the website. Then the new size is sent out immediately and there is no risk that the stock will run out before the returning item is back.
Refunds
When we have received your return will we inspect the products before any refunds are made.
WARRANTY
Norra products are fully warranted against defects in materials and workmanship for three years from the purchase date stated on your receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear or damages caused by external impacts. In the case of an authorized claim, the product is either repaired or replaced, the right to choose alternative may be limited by legal restriction.
To submit a warranty claim, please e-mail info@norraoutdoor.com. After the contact we send a prepaid shipping label.
These Terms and Conditions were last updated on 2022-05-02