GENERAL INFORMATION

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Please carefully read these terms and conditions before using Norra’s Web Shop. By using our Web Shop and placing orders on the Web Shop, you agree to abide by the Terms and Conditions. A placement of an online order indicates your acceptance of these Terms & Conditions. This website is operated by Norra Outdoor AB, Organization number 559169-2651, hereon referred to as “Norra”, “we” and “us”. We reserves the full right to modify or alter these terms and conditions at any time.

We do our most to ensure that the information we provide to our customers regarding our products is as correct as possible. Nonetheless, we cannot be held liable for any printing/spelling errors or errors in images that may occur and prevent us from delivering in accordance with the information published on our web site www.norraoutdoor.com, our marketing material or other means.

We reserve the right to cancel your order or parts of your order if the product is out of stock or held for resale. If a product is out of stock, you will be notified and may also receive information at the same time of other products that we can offer as replacement. You will be given the option to accept our new offer with the changes we have specified, or to cancel your order.

We may change the prices of products listed on the site at any time and without any notice but such changes will not apply to products in respect of which you have been sent a dispatch confirmation.

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all claims or disputes arising hereof and of using this website or shopping in the webshop shall be governed by Swedish Law. Any controversy, dispute or claim arising out of or in connection with these terms and conditions, or the breach thereof shall be determined by Swedish court.

 

PAYMENT

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We are still working on our payment options for country's outside of the EU. If your country does not have an available payment option yet, please contact us at info@norraoutdoor.com, and we do our best to add your country. More countries will be added in the future.
 
We use Klarna as our payment solution. Klarna uses modern safeguards and security to protect your information and prevent unauthorised purchases.

You can reach Klarna at: https://www.klarna.com/se/kundservice/ or https://www.klarna.com/us/customer-service/

 

SHIPPING & DELIVERY

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Shipping prices

Please enter your shipping address in our checkout to find your price. If your country is not available as an destination yet, please contact us at info@norraoutdoor.com, and we do our best to add your country. More countries will be added in the future.

Sweden Customers

FREE shipping within Sweden on orders over 1000 SEK, orders below 1000 SEK has a shipping fee of 59 SEK.

German Customers

Shipping within Germany is 99 SEK.

Uk Customers

Shipping within Uk is 99 SEK.

Denmark Customers

Shipping within Denmark is 99 SEK.

Finland Customers

Shipping within Finland is 99 SEK.

Lithuania Customers

Shipping within Lithuania is 99.

Croatian Customers

Shipping within Croatia is 99.

Spain Customers

Shipping within Spain is 99 SEK.

Austria Customers

Shipping within Austria is 99 SEK.

Belgium Customers

Shipping within Belgium is 99 SEK.

Czech Republic Customers

Shipping within Czech Republic is 99 SEK.

Estonia Customers

Shipping within Estonia is 99 SEK.

Greece Customers

Shipping within Greece is 99 SEK.

Hungary Customers

Shipping within Hungary is 99 SEK.

Ireland Customers

Shipping within Ireland is 99 SEK.

Italy Customers

Shipping within Italy is 99 SEK.

Latvia Customers

Shipping within Latvia is 99 SEK.

Luxembourg Customers

Shipping within Luxembourg is 99 SEK.

Poland Customers

Shipping within Poland is 99 SEK.

Portugal Customers

Shipping within Portugal is 99 SEK.

Romania Customers

Shipping within Romania is 99 SEK.

Slovenia Customers

Shipping within Slovenia is 99 SEK.

Slovakia Customers

Shipping within Slovakia is 99 SEK.

Netherland Customers

Shipping within Netherland is 99 SEK.

France Customers

Shipping within France is 99 SEK.
 

Taxes and Duties

For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

Delivery

All orders are processed and shipped on weekdays and within 3 days after the order has been placed. All orders to Swedish residents are shipped with DHL Service Point and are delivered to your closest service point, normally within 2-3 days. Orders from other countries are shipped with DHL Parcel Connect(delivered your closest service point) or UPS, normally within 5-6 days. Once your order has been processed a trackingnr will be emailed to you.
 

Unclaimed packages

If the package is not collected by you as the customer and receiver within 14 days it will be shipped back to us. We reserve the right to charge you, the customer, for all the costs incurred in such return plus an added handling fee of 250 SEK.

 

RETURNS AND EXCHANGE

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Wrong size or not happy with your Norra product? No worries, you can change it or return it. We accept returns made within 30 days of you receiving the product.
The products must be in the same unharmed and mint condition as when you received it, with all tags and labels. Please note that if you return an item and your final order value is below 1000 SEK will we charge a shipping fee of 59 SEK.

Please follow bellow steps:

Register your return with us.
Send an email to return@norraoutdoor.com with your order number. State what items you will be returning and why. If you want to exchange your item please specify the new item and size.

Repack the item.
Use the original bag or similar container, sign the “Incase of emergency” slip and place it inside the bag.

Send it back.
Swedish customer: please use the pre-paid DHL return shipping label to send it back to us. Simply attach the label to the bag and return it to the DHL service point.

Costumers outside Sweden: you are responsible to pay for the return freight and that the goods arrives safety back at our office. We highly recommend to use a trackable shipping service and clearly mark the package with “RETURNED GOODS”.

Exchanges
Norra will cover this shipping cost of the replacement products. The exchange products will be sent out as soon as the returned products have been received, inspected and approved.

Refunds
When we have received your return will we inspect the products before any refunds are made.

 

WARRANTY

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Norra products are fully warranted against defects in materials and workmanship for three years from the purchase date stated on your receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear or damages caused by external impacts. In the case of an authorized claim, the product is either repaired or replaced, the right to choose alternative may be limited by legal restriction.

To submit a warranty claim, please e-mail info@norraoutdoor.com. After the contact we send a prepaid shipping label.

 

These Terms and Conditions were last updated on 2020-03-15