HELP.

SHOPPING INFORMATION, TERMS AND CONDITIONS.


Here you can find all important shopping information and our terms and conditions. If for some reason your are missing any information send us an email to info@norraoutdoor.com

GENERAL INFORMATION


Please carefully read these terms and conditions before using Norra’s Web Shop. By using our Web Shop and placing orders on the Web Shop, you agree to abide by the Terms and Conditions. A placement of an online order indicates your acceptance of these Terms & Conditions. This website is operated by Norra Outdoor AB, Organization number 559169-2651, hereon referred to as “Norra”, “we” and “us”. We reserves the full right to modify or alter these terms and conditions at any time.

We do our most to ensure that the information we provide to our customers regarding our products is as correct as possible. Nonetheless, we cannot be held liable for any printing/spelling errors or errors in images that may occur and prevent us from delivering in accordance with the information published on our web site www.norraoutdoor.com, our marketing material or other means.

We reserve the right to cancel your order or parts of your order if the product is out of stock or held for resale. If a product is out of stock, you will be notified and may also receive information at the same time of other products that we can offer as replacement. You will be given the option to accept our new offer with the changes we have specified, or to cancel your order.

We may change the prices of products listed on the site at any time and without any notice but such changes will not apply to products in respect of which you have been sent a dispatch confirmation.

Without limiting your rights as a consumer under the laws of your country, these terms and conditions as well as all claims or disputes arising hereof and of using this website or shopping in the webshop shall be governed by Swedish Law. Any controversy, dispute or claim arising out of or in connection with these terms and conditions, or the breach thereof shall be determined by Swedish court.

 

PAYMENT


We are still working on our payment options for country's outside of the EU. If your country does not have an available payment option yet, please contact us at info@norraoutdoor.com, and we do our best to add your country. More countries will be added in the future.

By card (EU)

Payment by card is made in accordance with current rules for online payment in Sweden and the EU.
We use Svea Ekonomis / Webpays host PCI-DSS-certified card payment solution.
We accept the following cards: Visa, MasterCard. The money is reserved in your account at the time of the order.

All transactions are sent via Secure Sockets Layer (SSL), securely encrypted.
No card numbers are saved. We use the latest security technology for credit card payments online 3D-Secure - a standard made by VISA and MasterCard with the intention of, in a secure way, validating the consumer when purchasing online.

Invoice (Sweden, Norway, Finland)

When paying by invoice, we cooperate with Svea Ekonomi AB. All invoices are handled by Svea Ekonomi AB.
The invoice will be emailed to the email adress you provide when you buy our products. You will have 14 days to pay the invoice from that the products leave our warehouse. If you for some reason wish to return the products you still need to pay the invoice and once we have received and inspected the returning products will we refund you.

Partly pay / Delbetala (Sweden, Norway, Finland)

Through our cooperation with Svea Ekonomi AB you can sign an account credit agreement and thus be able to pay off your purchase. Choose the credit period by ticking the campaign option that suits you best. The purchase can always be paid in full at any time, before the due date.

For more info, call:
Sweden: 08 514 931 13
Norway:  73 93 06 70
Finland: 09 4242 3092

 

SHIPPING & DELIVERY


Shipping prices

Please enter your shipping address in our checkout to find your price. If your country is not available as an destination yet, please contact us at info@norraoutdoor.com, and we do our best to add your country. More countries will be added in the future.

Sweden Customers

FREE shipping within Sweden on orders over 1000 SEK, orders below 1000 SEK has a shipping fee of 59 SEK.

German Customers

Shipping within Germany is 99 SEK for 1 pair of Ljung Outdoor Pants, or 149 SEK for 2 or more pair of pants.

Uk Customers

Shipping within Uk is 99 SEK for 1 pair of Ljung Outdoor Pants, or 149 SEK for 2 or more pair of pants.

Denmark Customers

Shipping within Denmark is 99 SEK for 1 pair of Ljung Outdoor Pants, or 149 SEK for 2 or more pair of pants.

Finland Customers

Shipping within Finland is 99 SEK for 1 pair of Ljung Outdoor Pants, or 149 SEK for 2 or more pair of pants.

Lithuania Customers

Shipping within Lithuania is 99 SEK for 1 pair of Ljung Outdoor Pants, or 149 SEK for 2 or more pair of pants.
 

Taxes and Duties

For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

Delivery

All orders are processed and shipped on weekdays and normally the weekday after the order has been placed. All orders to Swedish residents are shipped with DHL Service Point and are delivered to your closest service point, normally within 2-3 days. Orders from other countries are shipped with DHL Parcel Connect and are also delivered your closest service point, normally within 3-5 days. Once your order has been processed a trackingnr will be emailed to you.
 

RETURNS AND EXCHANGE


Wrong size or not happy with your Norra product? No worries, you can change it or return it. We accept returns made within 30 days of you receiving the product.
The products must be in the same unharmed and mint condition as when you received it, with all tags and labels.

Please follow bellow steps:

Register your return with us.
Send an email to return@norraoutdoor.com with your order number. State what items you will be returning and why. If you want to exchange your item please specify the new item and size.

Repack the item.
Use the original bag or similar container, sign the “Incase of emergency” slip and place it inside the bag.

Send it back.
Swedish customer: please use the pre-paid DHL return shipping label to send it back to us. Simply attach the label to the bag and return it to the DHL service point.

Costumers outside Sweden: you are responsible to pay for the return freight and that the goods arrives safety back at our office. We highly recommend to use a trackable shipping service and clearly mark the package with “RETURNED GOODS”.

Exchanges
Norra will cover this shipping cost of the replacement products. The exchange products will be sent out as soon as the returned products have been received, inspected and approved.

Refunds
When we have received your return will we inspect the products before any refunds are made.

 

WARRANTY


Norra products are fully warranted against defects in materials and workmanship for three years from the purchase date stated on your receipt. During this period, we are fixing all faults that fall under the statutory warranty obligation. The warranty does not cover damages caused by misuse, normal wear or damages caused by external impacts. In the case of an authorized claim, the product is either repaired or replaced, the right to choose alternative may be limited by legal restriction.

To submit a warranty claim, please e-mail info@norraoutdoor.com. After the contact we send a prepaid shipping label.

 

These Terms and Conditions were last updated on 2019-07-27

Close

YOUR SIZE.

HOW TO GET THE BEST FIT.


We recommend that you compare the measurements of a pair of pants you already own with the measurements of the Ljung Outdoor Pants and select your size.

Follow these tips below to make sure you get the best fit possible.

 

You could also check out this video on how to measure your pants.

 

Please note that the garment is handmade and the meassurments may vary approximately +/-1cm.

 

1. Lay a pair of outdoor pants that you currently own flat on the ground.

2. Measure the distance A.

3. Measure the distance B.

4. Measure the distance C.

5. Compare your measurements with the Ljung pants.

WOMEN.
(all measurements are in cm)

 
 
 
A.
B.
C.

Eu36 
(XS-S)
 
38,5
47
75

Eu38 
(S)
 
40
48,5
77

Eu40 
(M)
 
41,5
50
80

Eu42 
(L)
 
43,5
52
81

Eu44 
(L-XL)
 
46
54,5
82


 

MEN.
(all measurements are in cm)

 
 
 
A.
B.
C.

Eu46 
(S)
 
42
50
81

Eu48 
(M)
 
44
52
83

Eu50 
(L)
 
46
54
85

Eu52 
(L-XL)
 
48
56
85

Eu54 
(XL)
 
50
58
86


 

OUR SIZES.

TRANSLATED TO THREE SIZE SYSTEMS.


Both the male and the female fit come in five sizes. We have translate our sizes into the three most common sizing systems: Inches, European and International.

 

WOMEN.

Inch.
27-28
Eu.
36
Int.
XS-S

Inch.
29
Eu.
38
Int.
S

Inch.
30-31
Eu.
40
Int.
M

Inch.
32-33
Eu.
42
Int.
L

Inch.
34
Eu.
44
Int.
L-XL


 

MEN.

Inch.
30-31
Eu.
46
Int.
S

Inch.
32
Eu.
48
Int.
M

Inch.
33-34
Eu.
50
Int.
L

Inch.
36
Eu.
52
Int.
L-XL

Inch.
37
Eu.
54
Int.
XL

Close

YOUR SIZE.

HOW TO GET THE BEST FIT.


We recommend that you compare the measurements of a t-shirt you already own with the measurements of the Lupin Merino T-shirt and select your size.

Follow these tips below to make sure you get the best fit possible.

 

Please note that the garment is handmade and the meassurments may vary approximately +/-1cm.

 

1. Lay a t-shirt that you currently own flat on the ground.

2. Measure the distance A.

3. Measure the distance B.

4. Measure the distance C.

5. Compare your measurements with the Lupin t-shirt.

WOMEN.
(all measurements are in cm)

 
 
A.
B.
C.

XS
 
44
50,5
44

S
 
47
52
47

M
 
50
53,5
50

L
 
53
55
53

XL
 
56
56,5
56


 

MEN.
(all measurements are in cm)

 
 
A.
B.
C.

S
 
50
58
49

M
 
53
59,5
52

L
 
56
61
55

XL
 
59
62,5
58

XXL
 
62
64
61

Close

YOUR SIZE.

HOW TO GET THE BEST FIT.


We recommend that you compare the measurements of a pair of pants you already own with the measurements of the Ljung Outdoor Pants and select your size.

Follow these tips below to make sure you get the best fit possible.

 

You could also check out this video on how to measure your pants.

 

Please note that the garment is handmade and the meassurments may vary approximately +/-1cm.

 

1. Lay a pair of outdoor pants that you currently own flat on the ground.

2. Measure the distance A.

3. Measure the distance B.

4. Measure the distance C.

5. Compare your measurements with the Ljung pants.

WOMEN.
(all measurements are in cm)

 
 
 
A.
B.
C.

Eu36 
(XS-S)
 
38,5
47
75

Eu38 
(S)
 
40
48,5
77

Eu40 
(M)
 
41,5
50
80

Eu42 
(L)
 
43,5
52
81

Eu44 
(L-XL)
 
46
54,5
82


 

MEN.
(all measurements are in cm)

 
 
 
A.
B.
C.

Eu46 
(S)
 
42
50
81

Eu48 
(M)
 
44
52
83

Eu50 
(L)
 
46
54
85

Eu52 
(L-XL)
 
48
56
85

Eu54 
(XL)
 
50
58
86


 

OUR SIZES.

TRANSLATED TO THREE SIZE SYSTEMS.


Both the male and the female fit come in five sizes. We have translate our sizes into the three most common sizing systems: Inches, European and International.

 

WOMEN.

Inch.
27-28
Eu.
36
Int.
XS-S

Inch.
29
Eu.
38
Int.
S

Inch.
30-31
Eu.
40
Int.
M

Inch.
32-33
Eu.
42
Int.
L

Inch.
34
Eu.
44
Int.
L-XL


 

MEN.

Inch.
30-31
Eu.
46
Int.
S

Inch.
32
Eu.
48
Int.
M

Inch.
33-34
Eu.
50
Int.
L

Inch.
36
Eu.
52
Int.
L-XL

Inch.
37
Eu.
54
Int.
XL

Close

YOUR SIZE.

HOW TO GET THE BEST FIT.


We recommend that you compare the measurements of a t-shirt you already own with the measurements of the Lupin Merino T-shirt and select your size.

Follow these tips below to make sure you get the best fit possible.

 

Please note that the garment is handmade and the meassurments may vary approximately +/-1cm.

 

1. Lay a t-shirt that you currently own flat on the ground.

2. Measure the distance A.

3. Measure the distance B.

4. Measure the distance C.

5. Compare your measurements with the Lupin t-shirt.

WOMEN.
(all measurements are in cm)

 
 
A.
B.
C.

XS
 
44
50,5
44

S
 
47
52
47

M
 
50
53,5
50

L
 
53
55
53

XL
 
56
56,5
56


 

MEN.
(all measurements are in cm)

 
 
A.
B.
C.

S
 
50
58
49

M
 
53
59,5
52

L
 
56
61
55

XL
 
59
62,5
58

XXL
 
62
64
61